At Zeemal Collection, we strive to ensure our customers are satisfied with every purchase. Please read our return and refund policy carefully before placing your order.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The item received is damaged, defective, or incorrect.

  • The return request is made within 3 days of receiving the order.

  • The item is unused, unworn, and in its original condition with tags and packaging intact.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items purchased on sale or discount.

  • Customized or stitched products.

  • Items damaged due to misuse or improper handling by the customer.

3. Return Process

To initiate a return:

  • Email us at zeemalcollection.pk@gmail.com within 3 days of delivery.

  • Include your order number, clear photos of the issue, and a brief description.

  • Our team will review your request and guide you through the next steps.

4. Refund Policy

  • Once your return is approved and the item is received and inspected, we will process your refund.

  • Refunds are issued via bank transfer or original payment method (if applicable).

  • Please allow 7–10 business days for the refund to be completed.

5. Exchange Policy

  • Exchanges are subject to product availability.

  • Customers may be responsible for additional shipping charges in case of exchange.

6. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

7. Contact Us

If you have any questions or concerns, feel free to contact us at:
📧 zeemalcollection.pk@gmail.com
🌐 zeemalcollection.com

We appreciate your trust in Zeemal Collection and are committed to providing you with quality products and excellent service.